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Mile End Defends Itself Against Angry Patron on Twitter

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Mile End Deli got into a spat on Twitter this morning with some customers who complained of a credit card mix-up. After noticing a $160 charge on her card for lunch, Amanda Mull asked her friends if they had been charged anything. When one of those friends called Mile End out on a "major goof," the deli replied: "Major? Guys, It's likely an honest error. Email for help." That led to an argument over the tone of the tweet, during which Mile End apologized several times, but still stuck to its guns. One of the final tweets reads: "That's fine and I'm sorry. But call me old fashioned, a simple email or call would actually address the issue."
· @amandamull [Twitter]
· All Coverage of Mile End Deli [~ENY~]

Mile End Deli

53 Bond Street, New York, NY 10012 212 529 2990

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