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A Lesson From Danny Meyer About the 'Excellence Reflex'

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Welcome to Danny Knows Best, a regular feature in which Eater highlights pieces of restaurant philosophy from Danny Meyer's hospitality bible, Setting the Table:
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Today's lesson comes from Chapter 7, "The 51 Percent Solution":

People duck as a natural reflex when something is hurled at them. Similarly, the excellence reflex is a natural reaction to fix something that isn't right, or to improve something that could be better. The excellence reflex is rooted in instinct and upbringing, and then constantly honed through awareness, caring, and practice. The overarching concern to do the right thing well is something we can't train for. Either it's there or it isn't. So we need to train how to hire for it.
· A Lesson From Danny Meyer About Riding Sharks [~ENY~]
· A Lesson From Danny Meyer About Surfing and Mistakes [~ENY~]
· A Lesson from Danny Meyer About Dots and Rocks [~ENY~]

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