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How to Deal with No-Shows

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2012_no_shows_emp1.jpgAt Eleven Madison Park, the reservationists now take down credit card numbers and charge guests $75 if they don't show up. EMP owner Will Guidara notes: "With the length of our wait list and how many people we're turning away, it just became really difficult to say, 'No, no, no,' to so many people and then have people who were supposed to be joining us just not showing up." With this new system, they apparently only get a few no-shows a week. [WSJ]

Eleven Madison Park

11 Madison Avenue, Manhattan, NY 10010 (212) 889-0905 Visit Website

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