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The Bad Deal

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2012_blanca_nyc_12345_reviews_123_QL.jpgBloomberg critic Ryan Sutton thinks tiny but immensely popular places like Blanca should go to online reservations: "The guest experience starts not at the restaurant, but with the venue's website or the reservations process. You can't blame an excellent restaurant for being popular, but you can blame it for making it burdensome to find out whether the eatery is booked up or not." [Bad Deal]


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