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Fw: Blatant Overbooking at Otto

Thank you for visiting the Eater Complaints Department, your unedited platform for voicing poor dining experiences, gross restaurant trends, and general underhandedness. Have grievances? Operators are standing by.

From: [an eater]
Date: Friday, February 5, 2010
To: eater complaints dept.
Subject: Blatant Overbooking at Otto


I settled for a 10pm reservation on saturday night, because nothing earlier was available. When I arrived starving at 10pm, I asked the hostess working the opentable computer, how long the wait would be, and I was told 10-15 minutes. A half hour later, I asked the same hostess again and was given the usual bull shit story "Your table has paid already- we are just waiting for them to get up". I then repeated my question ; "How long?" and was told 5 minutes. After another 10 minutes I asked a different hostess and was told 5-10 minutes. After waiting till 1045pm and being constatnly lied to about how long our wait would be, with no end it sight, we decided to leave. I understand that restaurants sometimes fall behind, but this was not the case. Otto obviously overbooks, lies to its customers, and could not give it a shit about it!

There are so many better pizza and pasta places- please avoid!!

Otto Enoteca Pizzeria

1 Fifth Avenue, New York, NY 10003 Visit Website


1 5th Ave., New York, NY