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Service Charges

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More on the recent outcropping of mandatory service charges, from the tipline: "I recently ate at Firefly in Soho on Spring Street. A mandatory 20% gratuity was added to our party. When I called 311 to discuss this with them (as the NewYorkology article recommended), 311 said that as long as it was listed on the menu that it did not matter how much the percentage was. I told them this conflicted with the what I had been reading and they said they couldn't help me." [EaterWire]