Thank you for visiting the Eater Complaints Department, your unedited platform for voicing poor dining experiences, gross restaurant trends, and general underhandedness. For a special edition today, we'd like to see if anyone can guess which restaurant earned the complaint. A freebie tip: It's in Midtown.
From: [an eater]
Date: Friday, November 21, 2008
To: eater complaints dept.
Subject: Horrible Experience at [Redacted]
I just wanted to tell you what a horrible experience I had at [Redacted] the other night. We were a party of three with an eight year old child.. I have heard wonderful things about [Redacted] over the past several years. This is why we were so shocked by the horrible service, the off food, and the over all lack of cleanliness of the restaurant they recently opened is on the second floor.
Our first complaint was the huge cockroach that crawled down the wall right next to the eight year old. I quickly stood up, killed the bug and handed the napkin with the cockroach in to the hostess/manager? She took the napkin without saying anything and we never spoke again. I don't know if this is common place to have bugs going through the dining room but, we were expecting some sort of reaction. We did not receive an apology, or even a new napkin.
We had to bus our on table. We ordered several different things and during the course of dinner, not one plate was ever cleared. The sauces for the tempora, the plate of pickled vegetables, we finished a bottle of sake and were never asked if we wanted more, or water glasses refilled.. Finally, when the udon arrived, the table was so cluttered, I had to get a tray and clear the table myself. Meanwhile, my waiter watched me do it and thanked me. We ordered the broiled yellowtail collar and it was probably the worst piece I have had in a restaurant. It was dried out, with fatty grisly pieces. Half of the fish was inedible. Somethings we had were very enjoyable but, the whole dinner and night was killed not just by a cockroach running around the child's head but, just the indifference of the staff.