From: [an eater]
Date: Wednesday, September 13, 2006
To: eater complaints dept.
Subject: Question about Menupages
I recently ordered an item for delivery off the Menupages menu for Chicken Fair (2393 Broadway, New York 10024). When the item arrived, I was charged $4 more than the listed price on the menu, which has a 2006 copyright notice on it. I called the manager to complain that the prices are wrong on the Menu Pages menu and he was not interested. He claimed that it was an old menu "they" were using and that he didn't have anything to do with it. Who is responsible here and how is this NOT false advertising?
FYI: I posted a comment about this incident on Menu Pages and it was not posted. I urge you to look into this and to notify your readers that menu prices listed on that site are not necessarily accurate or up-to-date.
UPDATE: After the jump, it's almost as if we'd turned on the comments. Almost.
RE: Question about Menupages (1)
As soon as we knew that the Chicken Fair menu was out of date, we got it into our process and the updated prices are now on our site.
This is not an exact science and it’s impossible to keep things 100% current as restaurants are changing their menus all the time. That said, we continue to improve our process and the rate at which we get menus updated. In fact, over the past 2 months we have updated menus for roughly 2000 NYC restaurants (and roughly 5000 in our other markets).
While we are proactive in keeping the database current, many users tip us off to out-of-date prices and we will usually get the updates posted within several days as we did with Chicken Fair.
RE: Question about Menupages (2)
Thank you for alerting your readership to this pressing issue!
I must say I'm shocked, shocked to learn that a free web site that provides menus to nearly every restaurant in New York City failed to promptly update a menu after a $4 change in the price in one item, in one unnamed restaurant. Indeed, the very idea of this discrepancy is thoroughly distressing!
I don't know if I'll ever be able to rely on Menupages now that I know each and every entry on thousands of menus isn't correct to the last dollar.
Indeed, I often ignored, sometimes discouraged, the statements from the person taking my order regarding the total cost. I knew that I could trust Menupages to get it exactly right every time and that the numbers following "your total is" were wholly unnecessary. I already knew, thank you very much!
This is false advertising of the worst kind! Menupages and each of these restaurants should be held accountable despite the fact that there's no apparent relationship between either the restaurant and Menupages. Regardless, Menupages statements should be held against the third party that has nothing to do with ensuring the accuracy of Menupages listings.